Mildred FooOperations that just work.
Fractional ops & business support · Edinburgh & remote

You're not disorganised. You're running a business.

I work alongside founders, solo professionals and growing teams to keep everything behind the scenes running well: systems, processes, project management and the jobs nobody quite owns.

Book a free discovery call See how I help
Sound familiar?

The client work is going well. Behind the scenes, less so.

Most founders get stuck here. It's rarely a people problem: the business has outgrown the way it runs, and the bits in between have no owner.

  • 01 · WorkloadTasks are piling up, and you're doing more than anyone realises.
  • 02 · ProjectsProjects drift, and handoffs between people get dropped.
  • 03 · SystemsYour tools don't connect, so information lives in five places.
  • 04 · TimeImportant work keeps getting pushed to "next week".
Services

Hands-on support that gets things done

There's no one-size-fits-all package. I learn how your business works and where the pressure points are, then create a strategy and fix them with you.

Fractional ops

Operations oversight

I keep track of the moving parts, deadlines and client systems, so you get your focus (and weekends) back.

  • Deadline & priority tracking
  • Client onboarding systems
  • Monthly performance reporting
  • Weekly check-ins & task reviews
Process

Workflows & SOPs

Clear workflows and written procedures, so you can delegate and the day-to-day runs without you.

  • Process mapping
  • Standard operating procedures
  • Templates & content guidelines
  • Video walkthroughs
Systems

Tool migration & optimisation

Fewer tools that work together and cost less, with the right people able to access the right files.

  • Tool audits & consolidation
  • Migrations, end to end
  • Secure access for starters & leavers
  • Backups & system protection
Delivery

Project coordination

Projects kept on scope, on schedule and on budget, across your team and suppliers.

  • Project planning & tracking
  • Stakeholder updates
  • Freelancer & contractor teams
  • Risks, issues & handovers
Back office

Back-office operations

The systems that keep a business running and compliant: money in, people onboarded, paperwork in order.

  • Invoicing, contracts & suppliers
  • HR admin, recruitment & onboarding
  • Policies & internal documentation
  • Holiday & absence tracking
Specialism

Project management systems

Built around how you work. I usually set up ClickUp, but I'm happy to work with what you already use.

  • Simple setups for solo businesses
  • Workspaces for growing teams
  • Audits & clean-ups
  • Hands-on training
See it in action

A new client project, set up in seconds

Create the client folder, apply a template, and every stage and task is ready, from kick-off to final invoice.

Demo workspace built in ClickUp, with sample data.
Who it's for

Small businesses, agencies and solo founders who need an operations partner without the cost of a full-time hire.

How we start

Three steps, no fuss

1

Book a free call

A 30-minute discovery call about where things get stuck. No obligation.

2

Find the pressure points

We look at what's slowing you down and agree a strategy to fix it.

3

Fix it together

I build the systems with you, then help you keep them running.

In practice

Recent work

Fractional operations partner

Sustainable energy agency

  • Leading a Google Workspace to Microsoft 365 migration
  • ClickUp audits and workflow improvements
  • HR admin, recruitment and onboarding
  • Monthly performance reporting for client account reviews
Project manager → freelance operations partner

Scientific and medical writing company

  • Leading their monthly LinkedIn newsletter
  • Onboarding new guest authors
  • ClickUp training video for a consistent workflow
  • Revised article template, guidelines and review process

Previously, as project manager: designed client onboarding and managed a freelance writing team.

"I've just seen your LinkedIn profile and it felt like you'd looked into my brain and my ChatGPT history and was personally replying to me!"

Founder, not-for-profit organisation
About

Hi, I'm Mildred

Mildred Foo, fractional operations and business support, Edinburgh
Mildred Foo outdoors on the Scottish coast with her Shiba Inu dogs

Off duty, with my Shiba Inus

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Verified ClickUp
Power User

I'm the person who makes sure all the pieces fit together.

I've spent years on the operations side of growing organisations, working closely with chief executives and managing directors in the private, public and not-for-profit sectors. I manage projects end to end and build the workflows that keep teams running.

I went freelance in 2025 to help business owners clear delivery bottlenecks and focus on growth. Since then I've untangled workflows, built ClickUp workspaces and led tool migrations for founders and agencies.

I use AI where it helps. It replaces tasks, not people. Someone still has to decide what to automate and what needs a human touch.

Making messy systems work properly: that's the part I love.

Say hello on LinkedIn

  • Based inEdinburgh, working worldwide
  • BackgroundProject management & operations
  • SpecialismClickUp
  • ToolkitMicrosoft 365 · Google Workspace · Slack · 1Password · FreeAgent · AI tools, and more
  • At home2 Shibas, 1 ginger tabby & 6 chickens
Questions

Common questions

What is fractional operations support?

An experienced operations person in your business for the hours you need, without a full-time hire. I sort out the systems, processes and day-to-day running of things. Read the full article

How is this different from a virtual assistant?

A virtual assistant usually handles tasks for you, like emails and bookings. I focus on the systems behind the tasks: how work flows, who owns what, and which tools you use. The aim is a business that runs well whether I'm there or not.

Do you work with solo businesses, or only teams?

Both. Solo owners usually want simpler systems and less to remember. Teams usually need smoother handoffs between people.

Do you only work with ClickUp?

No. ClickUp is my specialism, but I set up and improve the other tools your business runs on too. I'll work with what you use, or help you choose something better.

Where are you based?

Edinburgh, Scotland. I work remotely with businesses anywhere, mainly on UK time, and can adjust my hours for other time zones.

How can we work together?

Three ways, depending on what you need: a one-off project, such as a ClickUp setup or a tool migration; a project followed by a small monthly retainer to keep things running; or an ongoing retainer for regular support. We'll agree what suits you before any work starts.

How much does it cost?

Every business is different, so there's no fixed package. After our discovery call, I'll send you a clear quote based on what you need.

How do we get started?

Book a free 30-minute discovery call. We'll talk through what's going on and what to fix first. No obligation.

When operations run smoothly, everything else gets easier

Book a discovery call at a time that suits you, drop me a line, or let's connect on LinkedIn.

Book a free 30-minute discovery call